“One of the biggest obstacles to high performance in organizations comes from unclear expectations and accountability.”
- Ken Blanchard
Aligned expectations around workload decreases stress, intentions to leave and increases overall satisfaction.
3 ways to align expectations:
1. Reward the right behaviors. Instead of thanking someone who promptly replies to an after-hours email, encourage them to write a thoughtful response while at the office. Discourage the notion that overwork is better work.
2. Develop a contact contract. Decide which form of communication is the most appropriate, and when. Have an open discussion about everyone’s preferences and then make guidelines that work for the majority. Think about timeliness, thoughtfulness, interruption, and synchronicity.
3. Ask for Summaries. Rather than asking for updates which can cause anxiety, ask for summaries instead. A better way to keep tabs on projects is to ask your team for summaries. Explain to them that summaries come at the end of a project, or mark a milestone, and include: the results, the lessons learned, and what needs to happen next.