“You can’t change a culture without great managers who themselves are having an exceptional employee experience.”
- James Harter, Ph.D.
Managers are much more likely to inspire big-picture, cross-team cooperation in their employees when they themselves are engaged.
1. Select managers carefully. Do not choose your managers based on tenure or because someone is a good individual contributor. Select managers who have a natural talent for leading a team and
who have demonstrated success working well with others.
2. Invest in manager development.
3. Managers and team leaders need to have coaching conversations with their manager, just
like they are expected to with their employees.