“Clear is kind. Unclear is unkind.”
- Dr. Brene Brown
Clear expectations increase happiness, performance and accountability.
1. Involve employee’s when setting expectations. “Too many managers leave out a crucial first step while setting expectations: finding out if their direct reports agree with and buy into the proposed expectations.“ - Linda Finkle
2. Ensure expectations are attainable. “Expectations and performance are linked in a bell-shaped curve: High expectations can lead to improvement—until the expectations become unrealistically high.” – Cary L Cooper