“Leadership isn’t wielding authority – it’s empowering people. ”
- Becky Brodin
Empowered employees are more committed to their goals and are more creativein their approach to achieve them.
1. Have a customer experience enhancement budget. Ritz Carlton is known for providing up to $2000 but the amount doesn’t need to be that high to be impactful.
2. Good will budget. For opportunities when its necessary to make things right with a customer.
3. Loyal customer budget. When is the last time you showed your most valuable customers how much you appreciate them?