“I remind myself every morning: Nothing I say this day will teach me anything. So if I’m going to learn, I must do it by listening.”
- Larry King
Listening demonstrates that you care, which is foundational for trustbuilding.
1. Keep the focus of the conversation in speaker’s direction.
2. Be non-judgmental
3. Be fully present. Turn off all distractions.
4. Understand their point of view without butting in.
5. Be willing to learn.
“Deep Listening: Impact Beyond Words” by Oscar Trimboli