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Extinguish Incivility and Discrimination

Culture Boosting 100 in 100: Day 74

· Culture Boosting 100,Connection

“We all require and want respect; man or woman, black or white. It’s our basic human right.”

- Aretha Franklin

The Why

When disrespected, employees are less creative, more likely to quit their jobs and decrease their

performance. Incivility also damages customer relationships.

The Tips

Strategies to increase civility:

1. Model appropriate behavior.

2. Take complaints of incivility seriously.

3. Reward good behavior.

4. Create a list of norms of civility for your team.

5. Offer classes on civility to reduce brashness.

6. Add civility as part of your hiring process.

The Resources

https://hbr.org/2013/01/the-price-of-incivility

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