“We all require and want respect; man or woman, black or white. It’s our basic human right.”
- Aretha Franklin
The Why
When disrespected, employees are less creative, more likely to quit their jobs and decrease their
performance. Incivility also damages customer relationships.
The Tips
Strategies to increase civility:
1. Model appropriate behavior.
2. Take complaints of incivility seriously.
3. Reward good behavior.
4. Create a list of norms of civility for your team.
5. Offer classes on civility to reduce brashness.
6. Add civility as part of your hiring process.
The Resources
https://hbr.org/2013/01/the-price-of-incivility
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