“Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.”
- Richard Branson
If you want to build a customer-first strategy, building high employee morale is a necessary precondition.
1. Make your team feel appreciated. Lack of recognition ranks higher for employee unhappiness than internal politics, lack of empowerment and not liking your boss.
2. Invest in your team’s personal and professional growth. Start a book club, host a lunch and learn. 3. Provide workplace autonomy and the freedom to decide.
https://hbr.org/2019/08/the-key-to-happy-customers-happy-employees/ https://www.forbes.com/sites/alanhall/2013/03/11/im-outta-here-why-2-million-americans -quitevery-month-and-5-steps-to-turn-the-epidemic-around/#43c4f8e96484 https://positivepsychology.com/happiness-at-work/