What HR Executives and Team Leaders Need to Know in 2022
What is Employee Experience Software?
With the quest to become more agile, responsive, and innovative while continuing to grow, finding creative ways to serve their employees through emerging technology solutions has become a primary focus for many HR departments and team leaders.
HR leaders are responsible for creating a digital strategy to support their organization's vision and mission. The HR department must embrace new technologies, especially those relating to social media, mobile devices, cloud computing, and analytics, to remain relevant and improve workforce productivity. Simply stated, HR is undergoing unprecedented digital modernization.
What forces require HR to meet the needs of employees, corporate leaders, and applicants alike? What do you need for your organization's next phase in uncharted waters where we all live and work digitally?
This is where the Employee Experience Software comes in. It allows you to get more out of your current systems without the hefty cost or complicated implementation of replacing an existing system or upgrading your current one. Modern digital transformation strategies must strive to enable employees to securely share knowledge and collaborate regardless of their physical location to encourage faster and better decision-making and innovation.
Employee experience software is a new and innovative suite of products that allow companies to engage their employees with comprehensive self-service portals, containing premium benefits such as on-demand access to HR policies and procedures, employee manuals, and tools. These multi-faceted systems can also assist with performance reviews, time-off request systems, expense reports, online recruiting, all remotely or on the go!
In the past few years, "digital transformation" has become a priority for most companies and organizations that want to respond more quickly to customer demands and improve internal collaboration.
Having access to all the operational information in one place has become increasingly important as technology advances.
This trend in employee engagement solutions for human resources has started an industry movement that further expedites digital transformation adoption throughout enterprise organizations worldwide.
What Is Employee Experience?
The employee experience is the sum total of your employees' experiences throughout their journey with you. It begins with recruiting conversations and continues through the individual's departure or retirement from the firm.
An organization must take multiple perspectives when developing a strategy for engaging employees and optimizing the employee experience. So, what are some factors to consider while developing an employee experience strategy?
Here are 4 questions you can ask yourself, either solo or as a team to assess employee experience:
1. What is the organization trying to accomplish?
2. What do employees want from their employers to help them achieve those goals?
3. What mechanisms will help bring these two parties closer toward a common goal?
4. How can leaders adapt and adjust based on changes within or outside the organization?
All factors above represent and concern the company's culture.
The development of the employee experience is most often the responsibility of human resources. Every aspect of the organization, from the top down, must be considered in terms of employee experience. It includes how the organization advertises to recruits and the technologies that assist people in doing their jobs, locating data, and collaborating.
How Do Businesses Benefit From Employee Experience Software?
Imagine a world where your employees are happier, more engaged, and productive. Employee experience software allows HR professionals to minimize their workload while obtaining employee input and responding to changing demands in real-time. This new wave of software will enable businesses to deeply understand the employee experience at every stage of the life cycle, so HR departments can streamline the journey, making it more efficient and enjoyable.
These software solutions can also lower turnover rates and improve retention. The interest in employee experience systems stems from companies' growing awareness that happy employees are most productive and boost revenue growth. By providing tools that enable more effective collaboration within departments and across geographies, managers can engage their teams, translating into greater innovation and improved workforce management.
Finally, leaders who want to improve culture and align it more closely with their company's principles recognize the value software plays in retaining valued employees in a competitive talent marketplace—reducing turnover and, again, improving productivity.
Features of Employee Experience Software
Many HR systems are antiquated, difficult to use, and time-consuming to learn. In addition, organizations often have to employ numerous platforms with various user interfaces they must familiarize with their team.
On the other hand, an Employee Experience Platform (EEP) allows enterprises to deliver a consistent and integrated experience at a single interaction point for all employees. Meaning workers will adapt to the technology more quickly and perform tasks more efficiently.
Employee experience platforms are purpose-built solutions, typically built on an API architecture, making EEP's customizable and scalable for any organization's needs. Employees benefit from streamlined functionality that eliminates repetitious steps in their workflows.
Employee Experience Platforms make handling self-service processes and administrative tasks more manageable. Depending on the specific product utilized, employee experience software delivers a wide range of capabilities, such as:
● Employees are presented with a straightforward interface for obtaining information and resolving issues.
● Analyze performance metrics to spot emergent issues and faulty procedures and assist HR in gaining a deeper understanding of engagement.
● Improved onboarding and off-boarding practices.
● HR assistance in mapping each employee's journey to create smoother processes that give them what they want, from start to finish.
● HR can use this solution to monitor, automate, and simplify employee requests for benefits, time off, extended leave, or expenses.
● Recognize and acknowledge outstanding work with more relevant and timely rewards and acknowledgments.
● It makes it effortless to prepare, facilitate and receive feedback for your one-on-one and performance review meetings.
● Employees may be reminded to complete essential or suggested activities using predictive technologies.
The New Age Of Human Resource Management Systems
HR’s Role In Productivity and Growth
US spending on benefits has risen to 32% of all payroll expenditure (nearly $1 trillion per year in the United States), with most increasing going to healthcare and better retirement packages. HR is being pressed to fill in the gaps where our economy has left individuals behind.
Some benefits and perks are used as recruitment bait to displace other companies in a race for talent. It's almost comical to think about the growing competition for fresh faces.
Companies should focus on future objectives with methods that boost employees' overall experience to nurture ongoing growth and development. Clarity about what the company stands for and a consistent vision of its future is far more valuable, motivating, and ultimately sustainable.
This clarity has been absent from most organizations to date because they have confused short-term success with a long-term vision. That's no way to build a business and precisely why so many top talents are walking away from organizations obsessed with perks, benefits, and rewards.
HR needs to ensure that employees remain engaged while balancing employee productivity initiatives by prioritizing something much more critical; generating genuine interest, enjoyment, and passion.
The Evolution of HR Technology
● Automation: Automation allows HR professionals to eliminate those mundane and time-consuming duties that machines can perform.
“is the process to improve the efficiency of human resources departments through automating the manual human resource processes and eliminating information-centered risks.” - CIO Whitepapers Review
● Mobile Apps: Today, mobile apps are an essential component of everyday life. Digital communication has become an irreplaceable way for people to stay connected. It’s no surprise that HR has embraced the technology and development of apps that aid in basic HR activities and operations.
● Big Data: It’s only natural that a large amount of HR technology would focus on and use big data as part of its operation. Data continues to aid HR in gaining a better
understanding of its staff. It provides a real-world perspective on the workforce, allowing analysis to provide insight into trends.
● Social Media: One of HR’s most important resources is social media. Many businesses are using it as a component of their recruitment process. Others utilize it to increase employee interaction and involvement by allowing them to share their success and struggles then receive feedback from their peers.
Employee Experience Software Trends
Employee experience software, like many other technologies, is increasingly utilizing artificial intelligence (AI), such as machine learning, bots, and natural language processing. The resulting software is as attractive and easy to use as consumer applications, allowing businesses to better understand their employees' daily experiences, design more natural employee interactions, and automate procedures to make workers' lives easier.
Large quantities of data may be analyzed with machine learning to identify significant trends quickly. Suppose an employee considers a transfer inside the company. In that case, AI might suggest a good fit based on their experience and abilities. Similarly, chatbots can answer many typical inquiries from staff within an employee experience solution without human resources.
Employee Engagement Reimagined
A new HR operating model is emerging, and it will be even more AI-powered, data-driven, experiential, and engaging for employees.
We must accept that innovation is not slowing down. While the popular HCM vendors have robust platforms, HR departments are always looking for "the latest and greatest" in AI-driven recruitment, career management, wellbeing, or engagement. We need an architecture that allows and encourages this degree of innovation without constantly preoccupying personnel with "another application to utilize."
We have seen a paradigm shift in the way organizations operate; in the future, as more employees' journeys are automated and instrumented in these platforms, HR service centers must become a multi-purpose solution. The idea of a one-stop-shop is gaining traction. An efficient HR center must identify issues in real-time, resolve them, and ensure that the workflows are intuitive.
7 Reasons To Invest In Employee Experience Software:
Get in touch with our team, let us show you how investing in employee engagement can:
● Increase Engagement
● Improve Communication
● Optimize Onboarding
● Decrease Turnover
● Improve Company Culture
● Reduce Absenteeism
● Revitalize Productivity and Innovation
Employee experience software is a practical tool for promoting staff retention, boosting production, and increasing company performance. It's likely to become even more powerful as the number of employees that work remotely most or all of the time grows. As employees spend less time at the company’s location, businesses will rely on technology to better understand and improve the employee experience.