Help with logging in
I cannot remember my Username
Your username is either the email address or telephone number associated with your account.
I requested a Magic Link code, and it has not arrived in my email inbox or text messages
- Check your junk, spam, or other filters in your email inbox. Google typically sends emails from Culture Booster to ‘Promotions.’
- Be sure that you’re entering the correct email address and checking for spelling.
- If you’re requesting a password reset to the correct email address, but it’s still not arriving, reach out to customer support.
I cannot remember my Password
Before resetting your password, be sure the correct domain prefix is in the web address.
- Click the “Forgot Password?” in the “Enter your password” field.
- Enter your work email address or the email address your Administrator selected.
- A confirmation code will be sent to your work email address or the email address your Administrator selected.
- Enter the “Confirmation code” in the “Confirmation code” field.
- Enter your new password.
- Enter your new password again to confirm your password.
- Login with your work email address and new password.
I try logging in, and I get an Internal Service Error message
- Be sure the correct domain prefix is in the web address.
- Be sure you're using the correct email address.
- Be sure you’re using the correct password.